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International Shipping
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
  During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

However, we reserve the right to adjust shipping rates, either up or down, in the event of calculation errors, errors in receiving web-based live shipping rates from shippers or pricing changes from shippers. In the event of a shipping price change, we will notify you via email allowing you the chance to change your order. We will ship your order as soon as possible, and charge you only when the items have shipped.

Please Note:

International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government.   Robots in Orbit, does not charge these fees, and we have no control over the amount of the fees. All such fees are your responsibility, and are not included in the shipping charges quoted to you. Please contact your customs office for information about additional fees.

If you refuse delivery on a package, you are responsible for the return shipping costs, as well as any outstanding duties, fees, tariffs or taxes.
What is your return and exchange policy?
  Returns
Robots in Orbit stand behind a tradition of distinctive and high quality products. We make every effort to fairly represent our sizes, colors and fabrics on-line. If you are not satisfied with your Robots in Orbit purchase, you may return it within 30 days of receipt for a refund, excluding shipping fees. Items must be in new condition, meaning unwashed without signs of visible wear.

Exchanges
An exchange for another Robots in Orbit product may be made within 30 days of receipt of your original Robots in Orbit purchase. An item to be exchanged should be in new condition, meaning unwashed without signs of visible wear. When exchanging an item, please include a note clearly identifying the item you want to receive in exchange– include the item number and size. Include your address, email and phone number. If it is not an equal exchange, we will need your payment information (usually credit card) to process a charge/credit. We will process your exchange once we have received your item.

Please contact help@robotsinorbit.com to arrange a return or exchange.

Please see our Terms & Conditions for additional details regarding our return policy.

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